Call Centre Telephone Systems Manchester

Call Centre Phone Systems Manchester

Call Centre Telephone Systems in Manchester by Kite Telecoms

Overview of Kite Telecoms

In today’s competitive business landscape, effective communication is key to success. That’s where Kite Telecoms, a leading provider of call centre telephone systems in Manchester, comes in. Specialising in VoIP (Voice over Internet Protocol) business phone systems, Kite Telecoms has been revolutionising the way Manchester-based businesses communicate with their clients, partners, and employees.

Services Offered by Kite Telecoms

Kite Telecoms offers a range of telecommunications services to cater to the unique needs of businesses in Manchester, regardless of their size or industry.

VoIP Business Phone Systems

At the heart of Kite Telecoms’ offerings are their state-of-the-art VoIP business phone systems. These systems utilise the internet to transmit voice data, making them more cost-effective, flexible, and feature-rich than traditional landline-based systems. With Kite Telecoms, businesses can enjoy seamless communication while leveraging the power of modern technology.

Benefits of Kite Telecoms’ Call Centre Telephone Systems

Choosing Kite Telecoms for your call centre telephone systems comes with a host of advantages. Here are just a few:

Cost Efficiency

With Kite Telecoms’ VoIP systems, businesses can significantly reduce their communication expenses. Since calls are transmitted over the internet, there are no hefty long-distance charges, and the need for expensive on-site equipment is eliminated.

Scalability and Flexibility

Kite Telecoms’ call centre telephone systems can easily grow with your business. Adding new lines or extensions is as simple as plugging in a new device or making a few clicks in the admin portal. Plus, with the ability to use your system from any internet-connected device, you can stay connected and productive, whether you’re in the office, at home, or on the go.

Enhanced Collaboration

Kite Telecoms’ VoIP systems promote collaboration by supporting features such as video conferencing, instant messaging, and screen sharing. This makes it easy for teams to stay connected and work together, even when they’re geographically dispersed.

Improved Customer Experience

By providing advanced call management features and integration with CRM systems, Kite Telecoms’ call centre telephone systems enable businesses to deliver a superior customer experience. Agents can quickly access customer information, resulting in faster and more personalised service.

Features Of Kite Telecoms’ VoIP Business Phone Systems

Advanced Call Management

Kite Telecoms’ VoIP business phone systems come equipped with advanced call management features, such as call queuing, call forwarding, and auto-attendants. These capabilities ensure that incoming calls are handled efficiently, reducing wait times and improving customer satisfaction.

Integration with CRM and Other Business Tools

To help businesses streamline their operations, Kite Telecoms’ call centre telephone systems can be integrated with popular CRM platforms and other business tools. This integration allows for seamless communication and information sharing between systems, making it easier for agents to access customer data and provide personalised service.

Call Analytics and Reporting

Kite Telecoms’ VoIP systems offer robust call analytics and reporting features. Businesses can monitor call performance, track agent productivity, and identify areas for improvement. These insights can help organisations make data-driven decisions to optimise their call centre operations.

Security and Reliability

Security and reliability are top priorities for Kite Telecoms. Their call centre telephone systems are built on a secure, cloud-based infrastructure and offer multiple levels of redundancy to ensure maximum uptime. In addition, Kite Telecoms provides ongoing support and maintenance to keep systems running smoothly and securely.

Implementing Kite Telecoms’ Call Centre Telephone Systems in Manchester

Support and Training

Kite Telecoms is committed to helping businesses in Manchester succeed with their call centre telephone systems. They offer comprehensive support and training to ensure that businesses can fully utilise their VoIP systems and maximise their return on investment.

Choosing the Right Plan for Your Business

Kite Telecoms offers a variety of plans to cater to the diverse needs of Manchester-based businesses. Whether you’re a small start-up or a large enterprise, Kite Telecoms can recommend a plan that meets your requirements and budget. With their expert guidance, you can be confident that you’re making the right choice for your business.


Kite Telecoms’ call centre telephone systems are transforming the way businesses in Manchester communicate. With their innovative VoIP technology, cost efficiency, scalability, and feature-rich offerings, Kite Telecoms is the ideal choice for organisations looking to improve their telecommunications infrastructure. From initial implementation to ongoing support and training, Kite Telecoms is committed to helping Manchester-based businesses succeed.

Frequently Asked Questions

  1. What is VoIP and how does it work? VoIP stands for Voice over Internet Protocol. It is a technology that allows voice calls to be transmitted over the internet rather than through traditional telephone lines. VoIP systems convert voice signals into digital data that can be transmitted over the internet, allowing for more cost-effective and feature-rich communication.
  2. How do Kite Telecoms’ call centre telephone systems differ from traditional landline systems? Kite Telecoms’ call centre telephone systems utilise VoIP technology, which offers several advantages over traditional landline systems. These advantages include cost savings, scalability, flexibility, advanced features, and seamless integration with CRM platforms and other business tools.
  3. Are Kite Telecoms’ VoIP systems secure? Yes, Kite Telecoms places a strong emphasis on security and reliability. Their call centre telephone systems are built on a secure, cloud-based infrastructure, and they provide ongoing support and maintenance to ensure systems remain secure and reliable.
  4. Can I use my existing phone equipment with Kite Telecoms’ VoIP systems? In many cases, businesses can use their existing phone equipment with Kite Telecoms’ VoIP systems. However, some older equipment may not be compatible with VoIP technology. Kite Telecoms can help you assess your current equipment and recommend any necessary upgrades or replacements.
  5. How do I get started with Kite Telecoms’ call centre telephone systems in Manchester? To get started with Kite Telecoms’ call centre telephone systems in Manchester, simply contact their team of experts. They will discuss your business’s needs, recommend a suitable plan, and guide you through the implementation process. Additionally, they will provide comprehensive support and training to ensure your business can fully leverage the benefits of their VoIP systems.

Take Your Business Communications to the Next Level with Kite Telecoms

Don’t let outdated communication systems hold your business back. Upgrade to Kite Telecoms’ call centre telephone systems in Manchester and experience the benefits of cutting-edge VoIP technology. Contact Kite Telecoms today to discuss your requirements and receive a tailored solution that will boost your business’s efficiency and customer satisfaction. Reach out to our team filling in the form below now or call us on 0161 362 3015 or visit our website at to request a free consultation. It’s time to revolutionise the way your business communicates – let Kite Telecoms be your partner in success!

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    Audrey Mc Carroll

    Just left us a 5 star review


    Very quick to install equipment. Reliable and honest. Professional and advised us about equipment etc. Full guarantee. Satisfied with cost. Definitely recommend this company.

    Audrey Mc Carroll

    Rob came and installed my new system. He was very polite and answered any questions I had. I would recommend this company.


    Provided a fantastic service cannot rate Rob and the team highly enough

    Z Redden

    I couldn't be happier with the VoIP business telephone service provided by Kite Telecoms Manchester. The service is reliable, the call quality is excellent and the customer service is top-notch. The team was able to set up my new phone system quickly and easily, and they were always available to answer any questions I had. The advanced features like call forwarding and voicemail have made my business run more efficiently. I've noticed significant cost savings since switching to this service. I highly recommend this Kite Telecoms Manchester to any business looking for a dependable and cost-effective telephone solution.

    Red Parrot

    Fantastic service! Cameras are great quality. Would highly recommend.

    Chelsea Esdale