Openreach PSTN ISDN Switch-off Guide for Manchester Businesses | Kite Telecoms

BT PTSN ISDN Switch Off Manchester 2025

Openreach Switch-off Guide for Manchester Business

As a business owner or manager, you’ve likely heard about the Openreach announcement and its potential impact on your communication systems. With the upcoming network upgrade, it is crucial to understand the implications and prepare your organization for the change. This article will provide a comprehensive guide to the switch-off of analogue and ISDN telephone lines, its effect on various services, and the steps your Manchester-based business should take to adapt.

Openreach Announcement and its Impact

What is Openreach?

Openreach is a division of BT Group responsible for maintaining the UK’s main telecommunications infrastructure. They have announced plans to discontinue analogue and ISDN telephone lines in favor of more advanced digital communication solutions.

The disconnection of Analogue and ISDN telephone lines

The Openreach network upgrade entails the discontinuation of both analogue and ISDN telephone lines, which have been the backbone of telecommunications for decades.

Affected services

The switch-off will impact numerous services, including telephone systems, broadband service, fax, point-of-sale terminals, Redcare and dial-up alarm services, and lift lines.

The Importance of Upgrading

The Openreach announcement signals a significant shift in telecommunications technology. As the infrastructure evolves, businesses must adapt to maintain effective communication and avoid service disruption. Upgrading to modern solutions will ensure continuity and unlock numerous benefits such as improved reliability, performance, and cost savings.

A Checklist for Manchester Businesses

Identifying equipment and services

To prepare for the change, Manchester-based businesses should develop a checklist to identify the equipment and services they currently use. This list will help you determine what may need replacement or conversion as a result of the Openreach switch-off.

Assessing replacement or conversion needs

Once you have a clear understanding of your current equipment and services, evaluate the changes necessary to adapt to the new infrastructure. This assessment will involve researching alternative solutions, their costs, and compatibility with your existing systems.

Upgrading Telephone Systems

VoIP systems Manchester

Voice over Internet Protocol (VoIP) is a popular alternative to traditional telephone lines, offering increased flexibility and scalability. VoIP systems convert voice signals into digital data, allowing calls to be made over the internet.

SIP Trunking Manchester

Session Initiation Protocol (SIP) trunking is another option for businesses, enabling voice calls over IP networks. SIP trunks can work alongside your existing PBX system, providing a cost-effective and seamless transition from analogue and ISDN lines.

Transitioning Broadband Service

Fibre optic broadband

Fibre optic broadband offers a significant upgrade in speed and reliability compared to traditional broadband services. As Openreach phases out the older infrastructure, businesses should consider upgrading to fibre optic broadband to maintain uninterrupted internet connectivity.

Ethernet services

For larger businesses or those with higher bandwidth requirements, Ethernet services provide dedicated and highly reliable connections. Ethernet services can deliver faster speeds and improved performance, making them an excellent choice for businesses transitioning from analogue or ISDN lines.

Switching Fax Services

Virtual fax services

As traditional fax machines rely on analogue lines, businesses must seek alternative solutions. Virtual fax services allow users to send and receive faxes via email, eliminating the need for a physical fax machine and telephone line.

Fax over IP

Fax over IP (FoIP) is another option for businesses that still require a physical fax machine. FoIP enables the transmission of faxes over IP networks, making it compatible with modern communication infrastructure.

Updating Point-of-Sale Terminals

Contactless terminals

With the Openreach switch-off affecting traditional point-of-sale terminals, businesses should consider upgrading to contactless terminals. These devices support various payment methods, including NFC-enabled smartphones and cards, offering a more convenient and secure customer experience.

Mobile POS systems

Mobile point-of-sale (mPOS) systems provide additional flexibility and can be easily integrated with modern communication networks. mPOS devices allow businesses to process transactions on the go, improving overall efficiency and customer service.

Redcare and Dial-up Alarm Services Upgrade

Alarm monitoring alternatives

As Redcare and dial-up alarm services rely on analogue lines, businesses must explore alternative monitoring solutions. IP-based alarm systems can transmit data over the internet, providing reliable and secure monitoring without the need for traditional telephone lines.

IP-based alarm systems

IP-based alarm systems offer several advantages over their analogue counterparts, including faster response times, improved security, and remote monitoring capabilities. Transitioning to an IP-based alarm system will ensure your business remains protected during the Openreach switch-off.

Lift Lines and Emergency Services

Dedicated emergency lines

Lift lines and emergency services must remain operational during the transition. Businesses should investigate dedicated emergency lines that use digital communication networks, ensuring continued access to these critical services.

GSM-based systems

Global System for Mobile Communications (GSM) technology can also be used for lift lines and emergency services. GSM-based systems leverage mobile networks to provide reliable communication, offering a viable alternative to traditional telephone lines.

Timeline for the Switch-off

The Openreach switch-off is a phased process, with different areas being affected at different times. Businesses should stay informed about the specific timeline for their region and make the necessary preparations well in advance.

Preparing for the Change

Plan ahead

Planning is essential to ensure a smooth transition. Businesses should allocate adequate time and resources to identify, research, and implement alternative solutions.

Consult with telecom professionals

To minimize disruptions and ensure the best possible outcomes, businesses should consult with telecommunications professionals. Experts can provide guidance on the most suitable solutions and help with the implementation process.

Benefits of the Upgrade

The Openreach switch-off may initially appear challenging, but it also presents opportunities for businesses to upgrade their communication systems. By embracing modern technologies, businesses can enjoy improved reliability, performance, and cost savings.


The Openreach announcement marks a turning point in the UK’s telecommunications landscape. To minimize disruptions and capitalize on the benefits, Manchester-based businesses must assess their current equipment and services, explore alternative solutions, and plan for a seamless transition. With careful planning and expert guidance, businesses can ensure their communication systems remain reliable and efficient during this crucial upgrade.


  1. What is the Openreach announcement?

The Openreach announcement is a plan to discontinue analogue and ISDN telephone lines in the UK and replace them with advanced digital communication solutions.

  1. How does the Openreach switch-off affect businesses?

The switch-off impacts various services used by businesses, including telephone systems, broadband service, fax, point-of-sale terminals, Redcare and dial-up alarm services, and lift lines.

  1. What are some alternatives to traditional telephone lines?

Alternatives to traditional telephone lines include VoIP systems and SIP trunking, which enable voice calls over IP networks.

  1. How can businesses upgrade their broadband service during the switch-off?

Businesses can upgrade their broadband service by transitioning to fibre optic broadband or Ethernet services, depending on their specific needs and requirements.

  1. What solutions are available for fax, point-of-sale terminals, and alarm services after the switch-off?

Businesses can switch to virtual fax services or Fax over IP, upgrade to contactless or mobile POS systems, and transition to IP-based alarm systems to maintain these services during the Openreach switch-off.

Don’t Get Left Behind: Future-Proof Your Business with Kite Telecoms

As the Openreach switch-off approaches, it’s essential to stay ahead and ensure your business is prepared for the changes. Don’t wait until the last minute; act now to safeguard your communication systems and keep your business running smoothly.

Kite Telecoms is here to help you navigate the transition seamlessly. Our team of experts will assess your current systems, identify areas for improvement, and provide tailored solutions to upgrade your business infrastructure. With Kite Telecoms by your side, you can confidently embrace the future of telecommunications.

Don’t let the Openreach switch-off disrupt your business operations. Contact Kite Telecoms today and take the first step towards a future-proof communication system that will keep you connected, competitive, and ready for the digital age.

Call us now or visit our website to schedule a consultation and discover how we can help your business thrive in the face of change. Together, let’s create a brighter, more connected future for your business!

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