The A to Z of Business Communication: A is for Add-ons

Woman wearing a headset on a phone call

Welcome to the first instalment of the A to Z of Business Communication where we will be focussing on “add-ons”. The aim of this series is to inform readers about the benefits and underlying technology of our telephone systems.

Over the coming weeks, we’ll be producing short articles to help you understand our telephone systems better. Where better to start than with the first letter of the alphabet, A? ‘A’ is for Add-ons. With many of our desk phones, users are able to add features with add-ons that will enhance the experience of their staff and their customers.

One of the most popular add-ons is the ability to carry out conference calls. Conference calls have become increasingly important as many employees have been working outside of the office. If you need to quickly inform your staff about an upcoming deadline, a conference call can be set up in no time at all.

Another useful add-on would be call recording, where you can record any telephone calls and then search for, play and download any of these recordings via an online portal. Recording calls can help you handle any potential complaints as the recording will be a method of protecting yourself from any potential legal disputes.

Our telephone systems also have add-ons that allow access on various devices such as computers and mobile phones via applications. Users are able to use their computer or mobile device in place of their desk phone for communication and will have complete communication capabilities from them.

If your business receives a high volume of voicemails, the scribe service may be of interest to you. This is an email transcription service where each voicemail received will be transcribed which the user will be emailed alongside an audio file of the message.

Each of these add-ons can enhance your overall business experience. At the same time, they will equip your employees with the tools necessary to remain connected to your clients and suppliers, which will ensure the continued success of your business.

That’s it for this week’s issue, watch out for next week’s issue: B is for Business Benefits.

If we can help you with anything related to this article or anything regarding business communication, then please do not hesitate to contact us.

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