Transition to Cloud-Hosted PBX with Kite Telecoms Manchester

Cloud Office Phone System

Transitioning from Traditional PBX to Cloud-Hosted PBX in Manchester


So, you’ve got a traditional PBX (Private Branch Exchange) system in your business, huh? And maybe you’re beginning to see some of its limitations. Perhaps it’s time to make a change, but where do you start? A move to a cloud-hosted PBX could be the answer. Let’s delve into the details.

Understanding Traditional PBX

What is Traditional PBX?

Traditional PBX, also known as a telephone switch, is a private telephone network used within a company or organization. It’s like your very own in-house telephone operator, connecting internal phone lines while also linking them to the public switched telephone network (PSTN).

The Mechanism Behind Traditional PBX

The traditional PBX system is a network of lines, hardware and switches. It connects all your internal phone lines to external telephone service providers. But how exactly does it work? Well, the PBX system connects to the user’s telephone handset via in-house copper wiring, and when a call is placed, the system directs it through these physical lines.

Limitations of Traditional PBX


Traditional PBX systems are kind of like old, rigid trees—they don’t bend easily. They are hardwired systems that require physical connections and are, therefore, inflexible. Making any alterations to the system, whether it’s adding a new user or making a configuration change, usually requires a technician’s visit.

High Maintenance and Upgrade Costs

Remember that old car you used to have, the one that constantly needed costly repairs? Traditional PBX systems can be similar. They have a higher total cost of ownership due to their frequent maintenance and upgrade needs.

Limited Scalability

With a traditional PBX, expansion can be a headache. Want to add new lines? You’ll need to physically install them. And if the system’s maximum capacity is reached, a whole new system may be required.

Introduction to Cloud-Hosted PBX

What is Cloud-Hosted PBX?

Cloud-Hosted PBX is like your own personal rainbow after the storm of traditional PBX. It’s a modern telephone system solution that uses internet-based technology to manage your business calls, rather than relying on complex and costly physical hardware.

How Cloud-Hosted PBX Works

In a cloud-hosted PBX system, the data is stored and transferred over the internet, rather than on traditional hardware. All calls, both internal and external, are processed through a secure server provided by your telecom provider, allowing for flexibility and scalability that wasn’t possible before.

Advantages of Transitioning to Cloud-Hosted PBX

Enhanced Flexibility and Mobility

With a cloud-hosted PBX, you can take your office anywhere! It provides flexibility and mobility that was unheard of with traditional PBX, allowing you to easily adjust to changing business needs.

Cost-Effective For Businesses in Manchester

Switching to a cloud-hosted PBX can save you a pretty penny. With less physical hardware to purchase, install, and maintain, your business can enjoy a reduced total cost of ownership.


If you’re planning for business growth (and who isn’t?), a cloud-hosted PBX is an excellent choice. The system allows for easy scalability to accommodate additional users and locations.

Enhanced Business Continuity

With cloud-hosted PBX, even if a storm wipes out your office, you can continue your operations. Your telephone system lives in the cloud, offering disaster recovery capabilities traditional systems simply can’t match.

How Kite Telecoms Can Facilitate the Transition

Comprehensive Support

Kite Telecoms is here to help you spread your wings and fly into the future of telecommunications. Our team provides comprehensive support throughout your transition process to a cloud-hosted PBX.

Efficient and Swift Transition Process

Kite Telecoms make the transition as smooth as a hot knife through butter. With our swift and efficient transition process, we’ll have your new system up and running in no time.


In conclusion, transitioning from a traditional PBX to a cloud-hosted PBX presents a myriad of benefits, including improved flexibility, cost savings, enhanced scalability, and business continuity. With the right support, such as that provided by Kite Telecoms, the transition can be smooth and efficient. If you’re still using a traditional PBX system, isn’t it time to embrace the future?

Frequently Asked Questions (FAQs)

1. What is the main difference between a traditional PBX and a cloud-hosted PBX?

The main difference between a traditional PBX and a cloud-hosted PBX lies in their operation and infrastructure. A traditional PBX relies on physical lines and hardware installed at your business premises, whereas a cloud-hosted PBX utilises the internet to manage calls. This digital transformation offers businesses greater flexibility, mobility, cost-effectiveness, and scalability compared to the traditional system.

2. Are there any security concerns with using a cloud-hosted PBX?

Just like any technology connected to the internet, a cloud-hosted PBX does carry a degree of security risk. However, reputable service providers like Kite Telecoms implement robust security measures including data encryption, secure network infrastructure, and constant monitoring to mitigate these risks. Therefore, while it’s important to ensure your provider prioritises security, cloud-hosted PBX can be a highly secure option for your business communications.

3. How long does the transition from a traditional PBX to a cloud-hosted PBX take?

The transition time can vary depending on the size of your business and the complexity of your existing telephone system. However, at Kite Telecoms, we strive to make this transition as swift and seamless as possible, often completing the process within a matter of weeks.

4. What kind of businesses can benefit from a cloud-hosted PBX?

Businesses of all sizes and from various sectors can benefit from a cloud-hosted PBX. Whether you’re a small startup aiming for expansion, a medium-sized business looking to enhance team collaboration, or a large corporation seeking more cost-effective and efficient communication solutions, a cloud-hosted PBX can cater to your needs.

5. Does a cloud-hosted PBX require any special hardware?

One of the biggest advantages of a cloud-hosted PBX is that it requires minimal hardware. Unlike traditional PBX, which requires physical lines and extensive hardware, a cloud-hosted PBX primarily relies on your existing internet connection. You will need IP phones or a softphone application on your computer or mobile device, but the need for costly hardware and infrastructure is significantly reduced.

Get In Touch With Kite Telecoms Manchester

Ready to take the leap into the future of telecommunications? We know change can seem daunting, but don’t worry, we’re here to make it as smooth as silk. Whether you’re a small business looking to expand or a large enterprise aiming for streamlined communications, Kite Telecoms is ready to assist you in your transition to a cloud-hosted PBX.

Let us show you how cost-effective, efficient, and flexible your communications could be.

Don’t stick with the old while the new is waiting. Reach out to Kite Telecoms today! Give us a ring or drop us an email, and let’s start the conversation about your bright future in telecoms.

Because remember, at Kite Telecoms, we’re not just about providing services. We’re about creating partnerships that drive success.

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